FAQs2021-05-08T17:47:30+00:00

Frequently Asked Questions

If you have a question that is not addressed on this page, please email us at hello@papercrushco.com and we will be in touch shortly.

WHAT IS INCLUDED IN MY SEMI-CUSTOM STATIONERY DESIGN?2021-05-06T14:03:39+00:00

• Three rounds of digital proofs; the first proof will be designed exactly as specified in your intake form

• Two complimentary rounds of proofs are provided should you need them

• Revisions can be made to wording, ink/foil colors, and paper colors; font and design cannot be changed

• Additional revisions beyond the three proofs included in your order are subject to an additional fee of $75

• Please carefully review all verbiage before submitting to us to avoid being charged for additional proofs

When should I start designing my stationery?2021-02-05T06:11:15+00:00

Sending out your formal invitations at least four months prior to your wedding date is standard. For couples having a destination wedding, six months in advance is courteous so that guests can have adequate time to plan their travel and accommodations. Your stationery can take as long as eight weeks to turnaround from start to finish, therefore we suggest beginning the process about 6–8 months prior to your wedding. Below is a recommended timeline:

When To Design

HOW DO I FORMAT MY ADDRESSES FOR GUEST ADDRESSING?2021-02-05T06:11:15+00:00

We’re glad you asked! If you have requested guest addressing, either an Excel spreadsheet or Google sheet with your guests’ names and addresses formatted per the below example is required:

Guest Addressing Example

Prior to submitting your spreadsheet, please carefully proof read all names and addresses. Your proof will be designed with the exact information you provide. Should you require more than five (5) changes to your proof, we will require you to submit a new spreadsheet and incur an additional reformatting fee. To avoid additional fees, do not send spreadsheets that are not final or have not been thoroughly proof read.

HOW DOES PAYMENT WORK?2021-05-06T13:56:36+00:00

Upon accepting your estimate, a 50% deposit of the total amount is required to start the design process. The remaining balance is to be paid once art is approved and finalized before moving into production.

Please visit our Terms & Conditions page for more details on payment.

What about shipping?2021-05-06T14:04:52+00:00

Packages are carefully prepared and packed in our Nashville studio.

SHIPPING (DOMESTIC – US)

Semi-Custom Stationery

Orders $500 or More: Free standard shipping. Estimated delivery time is ~3 business days. Includes tracking and signature upon delivery.

Orders Less than $500: Choice of standard shipping for $15, or express shipping for $25. Includes tracking and signature upon delivery to ensure your stationery arrives on time and in the right hands. Should you need to rush your order, additional fees may apply.

If you are not available to sign for your order it will be taken to the nearest post office.

Sample Packs

Standard Letter: Flat rate of $5. Estimated delivery time is 2-5 business days once your order is processed.

Shipping (International – Outside US)

International orders are subject to additional fees, including taxes, tariffs, and duties, which vary by country. Please contact us at hello@papercrushco.com for a quote.

Please visit our Terms & Conditions page for more details on shipping.

 

WHAT IS YOUR POLICY ON RETURNS & REFUNDS?2021-05-06T14:06:15+00:00

Custom or Personalized Orders
PaperCrush does not accept returns of or refund payment for customized or personalized products due to the nature of these items.

Please visit our Terms & Conditions page for more details on returns.

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